Working with a Virtual Assistant FAQS
Frequently Asked Questions
Virtual assistants provide professional administrative, technical, or creative assistance to clients remotely from a home office.
ODAA is different in that we hire and manage our own team. Doing that allows us to also save you revenue, and have time to grow your business with confidence. You don’t have to hire or manage a full team, you hire us and we handle the rest.
A VA will take those tasks off your to-do list. In addition, our VAs are professional, proactive, and problem-solving people.
A VA will need to be trained on some things and others they will already know certain things. ODAA matches your VA needs with our VA skill sets. We are here to build long-term relationships with you and grow with your business.
Since we manage our VA’s, when they have time off, we will still be able to continuously complete any work you have for us.
As an agency we are able to train our own staff and we do have SOP’s created for all work completed. Should you want to hire your own team, or you already have one in place, we are able to train either type of staff and maintain training as needed.
Our ideal clients are coaches, authors, speakers, business owners looking to grow and needing a team, woman-owned business, the LGBTQIA community, Black-owned businesses, and entrepreneurs needing assistance in all areas of business.
Monday-Friday 8 am – 6 pm Central Standard Time. We realize that there may be times that we need to work outside of those hours, and we can accommodate you as needed.
We have an amazing team of VA’s that are experts in their own niches. As CEO, my niche is being a team builder, and I’ve used this superpower to bring together some of the best in the business, in a wide array of areas.
I meet my clients where they are. If you prefer email, text, phone, Zoom, Slack, Voxer, WhatsApp, or something else, we will connect with you there.
We try to answer all questions during business hours within two hours, and after business hours by noon the next business day.
Yes. Every client is given a contract for an initial three- month period. It is then reviewed to ensure we are meeting your VA needs. We can then initiate a new contract.
Yes, we believe that one point of contact is best. Your project manager will be your right-hand person as well as your liaison between the two of us.
Yes, we can! We stay current on the latest marketing tools and resources, so you don’t have to. Schedule a FREE 20-minute consultation so we can chat about it.
Yes we can. We are able to get that setup and then also manage it for you.
You are given reports of work performed and are given access to your projects for feedback at any time.
Yes, we can. We have VAs in different time zones and those who work variable hours to accommodate different work schedules.
Building a team means we have VA’s that are experts in all aspects of your business. We have a huge pool of resources should you need assistance outside of ODAA.
Your Project Manager will oversee a team of VAs to implement the work for your business.
We do the work for you. This allows you to focus on the profit-generating tasks as a business owner. We work virtually so you don’t have to pay for an employee or office building. We provide professional, proactive, and problem-solving services to give you peace of mind
You only pay for the work we actually do. We provide you with a package in which we layout that will not exceed monthly hours/rates. This ensures you can budget for our services. There are no set hours that you have to pay for whether we work or not. There are no taxes to calculate or payroll to consider. There is no unemployment or insurance issues to worry about. We are contracted 1099 so we handle all of that for ourselves.
Confidentiality is an utmost priority and our VAs sign contracts to ensure this as well. We can conduct background checks on any staff that are working in your business if requested.
For specific services and rates, please go to our Services page.
We invoice two times per month via email or PayPal. If your anniversary date is from the first to the 14th you are invoiced on the 15th, if it is from the 15th to the end of month you are invoiced on the 1st of the following month.
Your first invoice requires a 50% deposit of the total event or project rate (or the maximum number of hours of your not-to-be-exceeded monthly budget). The balance is invoiced after the first of the following month.
We accept PayPal, Stripe, as well as debit and credit cards.
In our experience, retainers are not in the best interest of our client.
There may be times when you do not need services in a given month, and a retainer tends to make clients feel obligated. We wouldn’t want to feel this way, so we don’t want you to feel that way either.
If you like the idea of having a set cost, we do offer a “not-to-be-exceeded monthly budget” option. Check our Services page for more details about this option and to see if it is a good solution for you.
No problem! Simply notify us via email within 10 business days, and you will receive your final invoice within 24 hours.
Yes we do have those here that love to write as well and we can get them connected with your project manager so that they can assist with this.
Yes we have several VA’s that specialize in specific platforms and software and can help with setting that up and managing it as well. We will ask you about this during your consultation and be able to give you an understanding of what we can do when it comes to your needs.
